SOFTWARE SUPPORT

Rensoft’s focus is the success of our customers and thus we believe in providing comprehensive support for our solutions. Our support competencies allow our clients to focus on their core business, and are designed to help you increase application efficiency, reduce system downtime, drive high
performance and extend application life.

Our service delivery is unique in many ways some of which include;
Industry Knowledge – Our insurance domain knowledge accumulated over the years and our native understanding of the African insurance industry enables us to play a crucial advisory role to help our clients achieve their corporate ambitions.
Proximity to Market – Being close to our clients enables us to quickly respond to our client’s needs. Our unique position allows us to provide more collaborative services and create true partnerships with our user community.
Managed Services – Rensoft understands IT and has the in-house expertise and capacity to manage our client’s IT landscape to keep their businesses running efficiently and effectively with little or no down time.

Time and time again, professional software support and maintenance proves to be a must have for many, if not all, organizations, regardless of size. Our trained support professionals and subject matter experts give guidance to the client through on-boarding, utilization and trouble shooting. With
our years of in-depth industry domain expertise, we work with the client to learn and understand their specific challenges and needs and help them every step of the way.

There are many support options available including technical and software support. By assisting in the resolution of technical issues with Rensoft software products, we aim to maximize the client’s utilization of our products with an immediate and sustainable return on customer investment. Our Software Support is a main point of contact for customers to provide feedback or questions regarding Rensoft products and their functionality, or about potential defects.